Here are examples of my technical writing along with visuals and videos I’ve created to go with them or as stand alone examples. Most of these samples were created as assignments while I was completing my BA in English, majoring in technical communication (See my resume). Several of them were created for and are being used by actual clients such as the social media guide created as part of a team for the Common Man Tap and Table restaurant and the FAQ page for The Hub, Center for Health and Beauty (where I currently work part-time).
Communication
Manuals, videos, and guides aimed to communicate specific steps or ideas.
This assignment asked us to create a FAQ page for an existing business’s website. I created this page for The Hub, Center for Health and Beauty, my workplace at the time, and it answers common patient questions on services, payment, and more.
Created for ENC4265, Writing for the Computer Industry, in Fall 2022 at UCF.
This assignment asked us to create a 3-5 minute procedure video with captions. I chose to show how to add a new contact to the Nextiva One application. This was an application that was being used in my workplace at the time and was still new to most of the staff.
Created for ENC4265, Writing for the Computer Industry, in Fall 2022 at UCF.
This assignment asked to take a recent study in the health field and condense it down to short article for AARP magazine.
Created for ENC 4219, Technical Communication and Plain Language, in Fall 2022 at UCF.
In this assignment, we were asked to create a manual. I created a manual for one of my favorite games, the Sims 4, on how to add custom content to the game.
Created for ENC4265, Writing for the Computer Industry, in Fall 2022 at UCF.
This assignment asked us to conduct a usability study on a website. Unlike a typical study that involves multiple participants and rounds of testing, this assignment intended to give us a better understanding of the process of conducting usability studies and, as such, only required one participant and one round of testing.
Created for ENC 4219, Technical Communication and Plain Language, in Fall 2022 at UCF.
Style Guides
Guides that were written as part of team projects.
For this project, we worked in teams to create style guides for actual clients. My team created a style guide for a small restaurant in Wisconsin. Here is the completed project, along with a slide presentation that shows the clients how the guide was created, how to use it, and contact information for further questions.
Created for ENC 4294, Client-Based Project Management, in Spring 2023 at UCF.
This class project asked us to write a brand guide for the fictional balloon company ACME. In addition to contributing to my team’s chapters, I also worked with another classmate as a technical editor to check the final document for consistency in style based on the style guide we edited for the writing of this document.
Created for ENC 4293, Documentation and Project Management in Summer 2022 at UCF.
Safety Documentation
I work part-time for my current employer, an acupuncture clinic. They had recently moved to a new location, and along with updated evacuation routes for the rooms in the clinic, it was decided to update the other safety documents. Given my background and knowledge of the company, I offered to take on revising these documents or, in some cases, creating them from scratch. This project is still going through its final revisions, given some recent staffing shortages that have management focusing on more time-sensitive aspects of the business.
The first document I tackled was the Emergency Plan. If the company had one before the move, it was lost along the way, so in this case, I started by researching OSHA, FEMA, and both local and national government websites to make sure that everything was covered. Some elements of this plan still need input from management, such as the evacuation meeting point and requirements to secure the location in case of hurricanes. Those will be added once final decisions have been made. I’ve also removed or blocked out some information, such as management’s name/contact numbers.
Created for ENC 4215, Document Design and Publication, in Spring 2022 at UCF.
Next, the Safety Data Sheet (SDS) Binder was developed. The company had a Hazard Communication document but did not have the rest of the SDS Binder together. In this case, I took an inventory of the chemicals used in the business, reviewed OSHA guidelines for SDS binders, located the safety data sheets needed, and finally revised the Hazard Communication Standard. The SDSs are not shared here, given they’re documents from each product company and are numerous, but the place where they would be found is clear in the binder document.
Created for ENC 4215, Document Design and Publication, in Spring 2022 at UCF.
A Blood Pathogen Plan is needed because this business is an acupuncture clinic. The company had one, but had not been updated since the move. After reviewing it and researching the requirements, I updated the document. Due to the staff shortage, some of the training material for this plan that should be included has been lost and hasn’t been rewritten yet.
Created for ENC 4215, Document Design and Publication, in Spring 2022 at UCF.
Finally, we have the new floor plan for evacuation. This diagram has been modified for each room of the office with a “you are here” and arrows outlining the possible escape routes in case of an evacuation. The building the company moved into didn’t have any floor plans of the remolded space available, so I created this by getting an approximate measurement of each room and creating the floor plan using Microsoft Visio software. The diagram here is the base one for reference.
Created for ENC 4215, Document Design and Publication, in Spring 2022 at UCF.
Visuals
Documents that are more visual based.
In this assignment, we were asked to create a one-page infographic representing some part of their annual report. I chose to look at Meta Materials Inc. (META), which develops metamaterials to create new high-performance materials. This infographic was created using Visme and some of the new technologies Metamaterials had worked on in 2021.
Created for ENC 4219, Technical Communication and Plain Language, in Fall 2022 at UCF.
The Health Hub is the medical side of the Hub Center for Health and Beauty, where I currently work part-time as an assistant and LMT. We needed a new service menu that’s easy to read and update with specials. Here’s the menu I designed for May 2022.
Additional Writings
Other writings that are less technical in nature.
This paper looks at the impact of AI on digital media, specifically its role in technical communication.
Created for ENC 4416, Writing in Digital Environments, in Summer 2023 at UCF.
This is a literary paper written based on the prompt “Anything remotely abstract cannot be communicated well” that used only reading from the class to provide evidence of my points.
Created for LIT 4433, The Literature of Science and Technology, in Spring 2023 at UCF.
Reflections, my blog, looks at various technical communications topics. It was originally created for ENC4265, Writing for the Computer Industry, in Fall 2022 at UCF. However, I’m constantly adding new content to it to improve my writing and understanding of the field.